Phase one is the audit. Two weeks in the work if access is ready. Ranked processes, systems, data, risks. The packet names team one. If the packet cannot name team one, stop. Buy seats or a leadership sprint instead.
Phase two is the first build. A written outcome. Human approvals on money, contracts, and customers. Code and prompts in your accounts. An operator who can run Tuesday. How-we-work often places implementation after the plan, in a multi-week window. Transformation does not magically shorten that window. It only funds what comes after.
Phase three is training beyond the operator. Leadership learns to reject bad add-ons. Adjacent roles practice on the new path. The playbook from the training service becomes the internal course. If you skip this phase, team two will treat team one’s system as folklore.
Phase four is the next team. Same method. New map slice. New scope. The people from team one teach. We stay as needed. We step back where Own is already true. Improve-and-support is available. It is not an invented forever fee on this page.
Between phases we write a go or no-go. The sponsor can stop after team one and still have a complete purchase. That stop is not a failed transformation. It is a company that got one owned process and declined to fund the next. We would rather see that honesty than a zombie program that keeps a steering slot on the calendar with nothing new in production.
Copying team one’s prompts into team two without a new Diagnose is a common failure. The nouns change. The approval path changes. The unofficial spreadsheet changes. We will charge for a thin remap rather than a full audit when the systems are shared, and we will still sit with the new operators. Embed does not expire because the banner is already printed.
Communications inside the company stay factual. We will help the sponsor describe what is live and what is not. We will not write an internal campaign that implies every desk is automated. People who still do the unofficial path deserve a sentence that names their work. That sentence is how they later join the map instead of fighting it.
- Team one named before any program banner
- One measure per build that the business already believes
- Training files in your drive
- A written rule for what team two is allowed to copy
- A written rule for when we leave a workstream